Procurement service design: customer orientation and boost to procurement (2 days)
Ambition and new impetus for procurement through service design.
Customer-oriented development of procurement and service design are combined in our new intensive training.
Two-day, customizable company-specific face-to-face, distance or multi-modal training, which can be delivered in 1-4 parts, with a maximum of 15 participants.
Training description
A good procurement service is based on identifying customer needs and the desire to continuously develop procurement as a service. Each customer journey is an individual entity with multiple contact points. Do you identify the service needs and contact points of your internal procurement customers and plan the customer journey, procurement services and action plans based on these?
Be among the first to master a new and critical skill area for every procurement professional in new training.
In the Procurement Service Design training, you will receive fresh methods and a new toolkit for developing procurement in your own organization. In the coaching, we build a toolkit utilizing service design tools.
We will go through the customer-oriented development of procurement, applying service design tools through SPRINT work and going through various business cases. The training is highly participatory and insightful. We rely heavily on combining theory and practice.After completing the training, you will better understand the customer needs of your procurement clients and be able to respond to these needs.
- You identify critical parts and contact points of services (service moments)
- You will significantly accelerate the development of procurement
- You strengthen the role of procurement as a customer-oriented service provider
- You identify critical development areas in the service path
The training material is based on extensive practical experience and a strong grasp of the latest academic research in the field. During the course, we will discuss and go through case studies and do several group assignments, where you will be able to apply what you have learned in theory to practice. At the same time, you will be equipped to utilize the methods and tools in practice and as a development aid in your own operating environment.
The training is suitable for both product and service procurement and purchasing managers and managers who work in both indirect and direct procurement. In addition, we recommend the course to all other people working in purchasing and procurement activities whose job description includes the strategic development, guidance and management of change processes in procurement activities.
Training content
Before training
- learning objectives are set, content is tailored, structure and duration are agreed upon
Training
Part 1: SERVICE DESIGN AND PROCUREMENT
What is service design?
- Principles of service design
- Service lifecycle
- What kinds of things can service design be used to develop?
- #SPRINT1: What can I use service design for? Expectations.
The connection between procurement and service design
- How does acquisition create value?
- Stakeholder expectations for the procurement
- #SPRINT2: What is service design best suited for?
Part 2: SERVICE DESIGN PROCESS
Procurement service design process
- Design
- Observation and filming
- Ideate and conceptualize
- Try it
- Implement and improve
Service stakeholders
- Understanding and putting yourself in the customer's shoes
- Character development
- #SPRINT3: Procurement Personas
Customer journey - service sessions and development areas
- Stages, moments of service and moments of truth
- Describing the customer journey
- #SPRINT4: Describing the customer journey
Service description
- Service description concepts
- Building a service description
Implement and improve
- Iterative co-design
- Prototyping
- Business map
Part 3: APPLICATION IN YOUR OWN PROJECT
- Summary
- Checklist of key points
- #SPRINT5: Brightening up the first project
After training
- training summary and feedback
- agree on further development steps
Education in a nutshell
- Coaching tailored to the team and client. Group size maximum 15
- Duration 2 days, can be implemented in 1-4 parts as face-to-face, mixed-mode or distance learning. The training may include preliminary, intermediate and final assignments according to the agreement.
- The price includes training materials. The training will be invoiced in one installment approximately two weeks before the start of the training and it is possible to cancel it free of charge 14 days before the start of the training.
- The price includes 24% VAT. The customer is responsible for travel, accommodation and other practical arrangements and their costs. Depending on the location of the training venue, travel costs may be charged.
- We will contact you within 24 hours of your order.
